Privacy Policy
Visitors To Africa Pty Ltd
Introduction
Visitors to Africa (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, make enquiries, book services, or use our planning and concierge services. By using our website or services you consent to the practices described herein.
​
1. Data We Collect
a. Information you provide directly
- Contact details: name, email address, telephone number, postal address.
- Booking and travel information: travel dates, party size, preferences, passport details (when required for bookings), special requirements (dietary, medical, accessibility), payment details (collected via secure payment processor).
- Communications: messages, enquiries, consultation notes and any materials you upload.
- Marketing preferences and consent choices.
b. Information collected automatically
- Technical and usage data: IP address, browser type and version, operating system, referral/exit pages, pages viewed, time and date stamps, device identifiers, and analytics data.
- Cookies and similar technologies as described in our Cookies Policy.
c. Third‑party sources
- Providers and partners: we may receive information from hotels, lodges, transport providers, payment processors, travel partners and public sources necessary to fulfil bookings.
- Social networks: when you interact with our social media channels or choose to log in via a social provider.
​
2. How We Use Your Data
We use personal data to:
- Provide and manage bookings, travel planning, consultations and concierge services.
- Communicate with you about your enquiries, reservations, itineraries, changes and pre‑travel documentation.
- Process payments and prevent fraud.
- Personalize and improve our services and communications.
- Send marketing, promotions and offers where you have given consent; you may opt out at any time.
- Comply with legal and regulatory obligations.
- Monitor, analyse and improve website performance and security.
3. Legal Basis for Processing (where applicable)
- Consent: for marketing communications and optional services.
- Contract: to fulfil booking and service agreements.
- Legitimate interests: for fraud prevention, service improvement, and client relationship management.
- Legal obligation: to comply with applicable laws and regulatory requirements.
​
4. Sharing and Disclosure
We may share personal data with:
- Service providers and partners (hotels, lodges, transport operators, guides, activity providers, payment processors) to fulfil bookings and deliver services.
- Professional advisors and legal authorities when required by law or to protect our rights.
- Third‑party marketing and analytics providers where you have consented.
- In the event of sale or transfer of our business assets, personal data may be transferred to the buyer, with notice where required.
We do not sell personal data to third parties.
​
5. International Transfers
We operate from South Africa and may transfer personal data to countries outside your jurisdiction for processing (including the UK, EU, US and other countries where our partners operate). Where transfers occur, we implement appropriate safeguards (standard contractual clauses, data processing agreements) to ensure adequate protection.
6. Data Security
We employ administrative, technical and physical measures to protect personal data against unauthorized access, loss or misuse. Access to personal data is restricted to authorized personnel and trusted partners. No system is wholly invulnerable; if a breach occurs we will notify affected individuals and regulators as required by law.
​
7. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Booking records and corporate records are retained per legal and tax requirements. Marketing data is retained until you unsubscribe or withdraw consent.
​
8. Your Rights
Depending on your jurisdiction, you may have rights including:
- Access: request a copy of personal data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of personal data (subject to legal or contractual retention requirements).
- Restriction: request restriction of processing.
- Portability: receive your data in a commonly used format.
- Objection: object to processing based on legitimate interests or direct marketing.
- Withdraw consent: where processing is based on consent.
To exercise your rights, contact concierge@visitorstoafrica.com. We may require verification and will respond within applicable statutory timeframes.
​
9. Cookies & Tracking
We use cookies and similar technologies to improve functionality, personalise content and analyse traffic. You can manage cookie preferences via your browser or our cookie banner. For details, see our Cookies Policy.
​
10. Children
Our services are not intended for children under 16. We do not knowingly collect personal data from children; if we become aware we will delete such data.
​
11. Marketing Communications
If you subscribe to marketing, we will send occasional offers and news. You may opt out at any time using the unsubscribe link in emails or by contacting concierge@visitorstoafrica.com.
​
12. Third‑Party Links
Our website may contain links to third‑party sites. This Privacy Policy does not apply to those sites; we encourage you to review their own policies.
​
13. Changes to this Policy
We may update this Privacy Policy from time to time. The effective date at the top will be revised. We encourage you to review this page periodically.
​
14. Contact Us
For questions, requests or privacy concerns, contact:
Concierge & Privacy Officer
Visitors to Africa
Email: concierge@visitorstoafrica.com
Phone: +27 (0) 79 132 3335
Address: Hermanus, South Africa
​
15. Complaints & Supervisory Authority
If you are dissatisfied with our handling of personal data, you may lodge a complaint with your local data protection authority or, for WEST & EAST EUROPE/AMERICA'S/ASIA/AFRICA/UK residents, the relevant supervisory authority.
​