Enquiry Policy   
Visitors To Africa Pty Ltd

At Visitors To Africa, we pride ourselves on providing personalized, white-glove service from the moment you first contact us.

 

Our enquiry process is designed to ensure that every interaction exceeds your expectations and sets the stage for an extraordinary travel experience.

 

Initial Contact: 

• Enquiries are welcomed via phone, email, social media, or through our secure online portal.

• Each enquiry is assigned to a senior travel advisor (John Sparks) within 2 hours of receipt.

• For urgent matters, we offer a 18/7 concierge line for immediate assistance.

 

Personal Consultation:

• Your dedicated advisor (John Sparks) will contact you within 24 hours with an answer to your enquiry and with a proposal to to schedule an initial consultation.

• Consultations can be conducted via video or whatsapp call.

• We allocate up to 2 hours for this initial discussion to thoroughly understand your travel aspirations.

 

Bespoke Proposal Development: 

1. Following the consultation, our team will craft a tailored, master lead proposal within 3-5 business days.

2. Each proposal undergoes a rigorous internal review process to ensure it meets our exacting standards.

3. Proposals will include curated journey essence itineraries, exclusive experiences, and transparent pricing.

4. Upon your approval of the master lead proposal, a non-refundable deposit of $5,000 is required to initiate the detailed planning process.

5. After receiving the deposit, our expert team will commence work on finalizing your bespoke itinerary, including:

   • Securing exclusive accommodations and experiences

   • Arranging private transportation and guides

   • Customizing activities to your preferences

   • Coordinating any special requests or requirements

6. The completed, detailed itinerary will be presented to you within 7-10 business days of deposit receipt.

7. Your dedicated advisor will schedule a comprehensive review session to walk you through every aspect of your tailored journey.

8. We offer refinements and adjustments to ensure the itinerary perfectly aligns with your vision and expectations.

 

Proposal Presentation: 

• Your advisor (John Sparks) will present the proposal personally, allowing for immediate feedback and adjustments.

• We offer unlimited revisions to ensure the final itinerary perfectly aligns with your vision.

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Ongoing Communication: 

• Throughout the planning process, your advisor is available for questions and updates.

• We provide secure, real-time access to your itinerary via our proprietary app.

• Regular check-ins are scheduled to keep you informed of the planning progress.

 

Pre-Travel Briefing: 

• Four weeks before departure, we conduct a comprehensive pre-travel briefing.

• This includes a review of your itinerary, travel documents, and any last-minute requests.

 

Post-Travel Follow-Up:

• Within 48 hours of your return, John Sparks will contact you for feedback.

• We value your insights and use them to continually refine our services.

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Privacy and Discretion: 

• All enquiries and subsequent communications are treated with the utmost confidentiality.

• Our staff adheres to strict non-disclosure agreements to protect your privacy.

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Dedicated Support:

• Each client is assigned a two-person team: John Sparks and on-the-ground coordinator.

• A contact number will be given for 24/7 support whilst you travelling with Visitors to Africa.

• This ensures comprehensive support and seamless communication at all times.

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Exclusive Partnerships:

• Our extensive network of global partners allows us to facilitate unique experiences and last-minute requests.

• We leverage these relationships to provide unparalleled access and service throughout your journey.

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At Visitors To Africa, we believe that exceptional travel begins with exceptional service. Our enquiry process is just the first step in our commitment to crafting unforgettable, bespoke experiences tailored to your individual preferences and desires.