Cancellation Policy   
Visitors To Africa Pty Ltd

 

We understand that unforeseen circumstances may necessitate changes to your travel plans. To accommodate potential changes while ensuring the highest quality of service, we have established the following cancellation policy:

1. Initial Deposit:

   • The initial deposit of $5,000 is non-refundable upon booking.

2. 120 Days:

   • Cancellations more than 120 days before tour start date: Full refund of any payments made, less the non-refundable deposit.

3. 120-61 Days:

   • Cancellations 120-61 days before tour start date: 50% of the total tour cost will be forfeited.

4. 60 - 15 Days:

   • Cancellations 60-15 days before tour start date: 75% of the total tour cost will be forfeited.

5. 14 Days:

   • Cancellations 14 days or less before tour start date: 100% of the total tour cost will be forfeited.

6. No-shows:

   • Treated as a cancellation with 100% of the total tour cost forfeited.

7. Partial Cancellations:

   • Changes resulting in a decrease of tour value may be treated as a partial cancellation subject to the above policy.

8. Travel Insurance:

   • We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances.

9. Force Majeure:

   • ​In the event of cancellation due to circumstances beyond our control (e.g., natural disasters, political unrest), we will work to provide alternative arrangements or issue credits for future travel.

10. Flexibility Clause:

    • Given the bespoke nature of our services, we may consider exceptions to this policy on a case-by-case basis for our valued clients.

 

All cancellations must be received in writing. The date of receipt of the cancellation notice will determine the applicable cancellation fees.

 

We remain committed to providing exceptional service and will endeavor to assist with rebooking or alternative arrangements whenever possible.

​